Visitor
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2 Messages
Trade in
I mailed my trade-in on April 13 says it was received in Texas April 20 still have not gotten my credit numerous numerous times and keep getting the runaround. Can someone help me it’s getting very aggravating
Visitor
•
2 Messages
I mailed my trade-in on April 13 says it was received in Texas April 20 still have not gotten my credit numerous numerous times and keep getting the runaround. Can someone help me it’s getting very aggravating
XfinityKam
Official Employee
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245 Messages
12 hours ago
@user_cl0v4g Thank you for taking the time to reach out to us here on Forums, I can understand how important this trade in is for you, and I hope to help resolve this. We will need some more information to figure out why you haven't received your trade in credit yet.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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