Trade In value is not what I agreed to

Ordered 2 phones with a $662 trade in promised on 8/18/26. One phone arrived on 8/20 and was activated and trade in phone was accepted with the $662 value. Second phone was deemed recovery not likely on 8/29. I requested Xfinity to replace lost phone several times but received a credit for lost phone on 9/2. A phone was delivered 9/9 which I assumed was the replacement phone. 

I could not get the phone to activate so I went to the Xfinity store in Champaign IL for help. They could not get phone to activate and found the phone was blacklisted as it was deemed lost in transit. They submitted ECM to get it removed from blacklist. The ECM reply was it could not be removed from blacklist.

I made another 90 mile trip to store 9/15. They said a new order was required to get a replacement phone. A order was placed with me to receive the original $662 trade in. I requested the store to take the blacklisted phone but they refused. Now I am in possession of a blacklisted phone and out $149 that is due to Xfinity's failure to delivery the original ordered phone.

I have spent hours on the phone with Reps trying to resolve these issues plus two 90 mile trips to the store without success.

There is presently ECM0025889499 active.