1 Message
Trade in Run Around
Signed up for Xfinity in end of September sent in trade ins right away that week and got confirmation two phones were accepted within two weeks of them receiving them. Have been waiting now over 3 months for my last phone to get accepted which was the newer iphone and i have confirmation from USPS that it was received on October 3. I have spent hours on the phone with customer service.. keep being told its not there yet then im told they have it its awaiting processing. i have been paying full price for the phone now and i am so upset not to mention i was to get the bogo deal and never got that either so my bill is crazy i should never of switched to Xfinity have been debating to switch back and be done with all this.
user_HAS123
2 Messages
15 hours ago
I have the same issue with the trade in, Traded two phones in September, got the credit for one of the phones, did not get the other for three months and counting now. They confirmed they got my device multiple times but still getting the run around with no credit applied. There has to be a way to resolve this, it is ridiculous!!! I am about to escalate this to the CEO office, I am that frustrated.
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Pattty1
New Poster
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9 Messages
1 hour ago
I am in the same boat. Traded in 4 phones...still paying monthly for 3 of them. Terrible.
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