9 Messages
Trade in rejection due to false serial number mismatch
On January 6, I shipped my old iPhone 14 Pro in excellent condition as part of Xfinity’s trade-in offer, which promised a credit of $800+. After waiting 21 days, I received an email stating that my trade-in was not eligible due to a serial number mismatch which is completely inaccurate. IMEI on my device does match the one I submitted. There are 2 IMEI numbers and the one provided to Xfinity is IMEI 2.
After researching, I found that many other customers are facing the same issue. This feels like a scam, as I would never have upgraded my phone if I had known Xfinity would deny my trade-in under false pretenses.
To make matters worse, Xfinity’s email stated that my phone would be returned, but I have not received any tracking number or confirmation that it was actually shipped back. Where is the proof that my device is on its way?
I need an immediate resolution. Please honor the original trade-in offer. Xfinity customers should be aware of this issue before trusting these trade-in promotions.
user_w3mctx
9 Messages
2 months ago
Additionally i have contacted the chat agent who is very unhelpful. He kept telling me my phone is damaged and serial number mismatch even though i told him that is not correct. He kept me waiting and coming back without solution except telling me my phone is rejected.
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user_9y5gnl
1 Message
2 months ago
I literally have the same exact issue. [Edited: Language]
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Complaining-customer
3 Messages
2 months ago
The same thing just happened to me, and it seems to be an abusive practice. With this evidence, I would like to file a class action lawsuit because this means that Xfinity does not want to honor the offer but rather sell a new line under deceit and fraud, or the seller from whom I bought my phone, which was the Apple store, sold me a counterfeit phone. Someone must be held accountable. [Edited: "Solicitation"]
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user_w3mctx
9 Messages
2 months ago
Updated : i went to local xfinity store and they asked me to ship the phone again which i did. They said the IMEI number is updated and this time Assurant will accept it. I will have to wait and see.
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