Trade in program seems like a scam

I sent my iPhone 13 into Xfinity for my trade in ohh roughly SEVEN MONTHS AGO. I have spoken to customer service so many times I have lost count. No help. No estimate of when I’ll receive any credit. My phone was in immaculate condition. I wished I would not have upgraded. Worst customer service I have experienced. No resolution.

Responses

XfinityRichard

Official Employee

•

1.2K Messages

6 months ago

Hi there, @user_nx23sp ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to look into your trade in concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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Devices

user_nx23sp

Trade in program seems like a scam

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