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user_0r2bxh
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2 Messages

10/30/2026 3:12 PM

Trade In Not Processed

I have had issues twice now with Xfinity trade-ins. I sent 2 phones in (one for myself and one for my son) as trade-ins for each of our lines. His was processed quickly and mine still hasn't processed. I show that it was received on 10/05/26. I reached out on 10/14/26 after my son's processed but mine did not. Mine still shows "shipped," but nothing has been done. I was assured that it would be fine but it's still not processed and my "offer" expired on 10/19/26. I am being charged the full amount for my phone at this time. I feel like I keep having issue after issue with Xfinity Mobile and really wondering why I switched in the first place. I've never had this many issues before.

Has anyone else had this happen? What was the solution?

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8 hours ago

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XfinityChristy

Official Employee

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3.3K Messages

8 hours ago

@user_0r2bxh  Hello and thank you for reaching out via our Xfinity Community Forums. I’m sorry you’ve had to keep dealing with this, especially when tracking shows your trade-in was received, but it still hasn’t been processed. I completely understand your concern with the offer now showing expired and being charged the full device amount. I’d be happy to take a closer look at your Xfinity Mobile account and see how we can help. Please send us a direct message with your full name and service address to get started.

 

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