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user_niri3
1st Topic

2 Messages

Friday, January 3rd, 2025 9:31 PM

Trade in not creadited

I sent two trade-in phones to Assurant address (per the label). But only one phone recived and no track of second phone. I tried calling xfinity multiple times and not able trace it. I am unsuccessful reaching Assurant and there is no right phone number to reach them. I have reached dead end and dont know what else to try :(  i am loosing $1000 on.. I need help.

Question

 • 

Updated 

1 month ago

62

4

0

user_mpkkc8

4 Messages

4 months ago

you are not alone. xfinity mobile trade in process is scam.  I sent my phone in Oct. I received credit once and now everymonth i need to call. I am all in for Class action suite. Xfinity services are just pain for consumers.

0

girishcarol

Visitor

 • 

1 Message

3 months ago

I have same issue Assurant picked up phone from USPS on October 12 at 9.02 am but I have not received monthly credit yet. I have contacted customer service still not any action.

3

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XfinityShawn

Official Employee

 • 

1.4K Messages

 

girishcarol Our team can help you with your mobile concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

user_niri3

2 Messages

@Xfinity Support  i sent direct message and i didnt get any answers.

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3 months ago

0

XfinityAngie

Official Employee

 • 

1.8K Messages

 

user_niri3, Let's give it another try. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

user_lxg1h1

1 Message

3 months ago

I shipped two iphone 13 pro in two shipping boxes per instruction. One was received and i received full credit. The second USPS tracking is still showing in transit... 

1

0

XfinityEva

Official Employee

 • 

1.6K Messages

Hello there, thank you for contacting us about your return. If you are still experiencing issues please send us a direct message with your full name and service address to get started. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

user_z7hdv2

2 Messages

1 month ago

I sent in two iPhones as a trade in back in January. One was accepted but it hasn't been applied to my account. The second shows it arrived at Assurant but was not processed.  I have now received an email saying the second trade in was canceled. 

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