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Friday, January 3rd, 2025 9:31 PM

Trade in not creadited

I sent two trade-in phones to Assurant address (per the label). But only one phone recived and no track of second phone. I tried calling xfinity multiple times and not able trace it. I am unsuccessful reaching Assurant and there is no right phone number to reach them. I have reached dead end and dont know what else to try :(  i am loosing $1000 on.. I need help.

2 Messages

6 days ago

you are not alone. xfinity mobile trade in process is scam.  I sent my phone in Oct. I received credit once and now everymonth i need to call. I am all in for Class action suite. Xfinity services are just pain for consumers.

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1 Message

1 day ago

I have same issue Assurant picked up phone from USPS on October 12 at 9.02 am but I have not received monthly credit yet. I have contacted customer service still not any action.

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