Visitor
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1 Message
Trade in lost in mail
I sent in my iPhone 16 pro with provided label and I have receipt given to me when I dropped it off at usps but it looks like it’s lost in the mail. I have filed lost mail with usps with no updates on that. When you google this issue their are thousands of people who have had this same exact thing happen. I am worried now I would have rather kept my old phone and paid for this one but looks like I’m going to lose out now.
XfinityJohnG
Official Employee
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3.3K Messages
10 hours ago
Thank you for reaching out to our team here about that trade in issue. I am sorry to hear about that experience, and will be happy to look further into that for you from here. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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