Visitor
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2 Messages
Trade in Issue after Iphone 18 pro max purchase
I am a long time Xfinity customer and I decided to try out the Xfinity Mobile after the new Iphone 18 pro max promotion. I am getting worried that my trade in Iphone 15 pro is not going to be processed on time for my promotional trade in credit after purchasing my new phone. The trade in promotional deadline is 10/8. My iphone 15 pro was mailed out 9/19 and delivered to Assurant on 9/24. I have yet to receive an update on receiving the trade in, reviewing, or acceptance. But when I speak with the Assurant agent, they claim that Xfinity trade in is completely managed by Xfinity and they do not have any records they can access on my trade in. Can someone from Xfinity look into this and open a support case? I do not want to lose out on $1300 trade in credit despite my trade in already been delivered.
XfinityEricB
Official Employee
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3.8K Messages
22 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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