Visitor
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1 Message
trade in help
I'm having issues getting help from Xfinity for a trade in issue. I mailed in our phones on October 20th and xfinity shows 1 is being assessed, but that I never even mailed the other one. I have called 5 times, visited an xfinity store, used the chat bot and no one can help me. They keep claiming everything is fine, but I do not feel good about it. They have directed me to assurant who directs me back to xfinity and still no one can help. This should not be so difficult. I see on a lot of responses on this site that xfinity is recommending direct message, but I do not even see that as an option. This is beyond unprofessional and I don't understand how no one is able to assist.
XfinityThomasC
Official Employee
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3.8K Messages
16 hours ago
Hello, @user_joqltv sorry for the confusion. This would concern me as well. Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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