Visitor
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2 Messages
Trade in help
I too have now been a victim of the blank shipping label, and now Xfinity is not wanting to honor the $1100 promotional trade in credit when trading in my iPhone 14 ProMax for the preorder of the iphone 17 pro. I've had to call 16 times with this trade in. I've rewrote this 3 times because when placing a tag this page errors out, so it is not going to have as many dates or details. I took my phone into the store on 9/29 because no one at Xfinity was sending me a valid shipping label like they said after 3 phone calls. They added my phone to their inventory and shipped it. Since then it has been nothing but a headache where people have promised I'd get the promotional credit of $1100 and broke down the monthly payment. Now they are saying that the $317 was the promotional credit. I have screenshots of the promotional credit and the normal trade in credit. I have screenshots of me selecting the promotional credit. When I was in the store they stated that they saw Xfinity didn't apply the entire promotional credit and that customer service would have to open a ticket when my trade in was complete. They explained since I did it online the store couldn't help. Fast forward to 16 calls later the latest is that they are now saying they are not honoring it and that I need to take my screenshots to the store... Who has said previously they couldn't do anything. Please someone help.
XfinityLinda
Official Employee
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2.3K Messages
3 months ago
Thanks for meeting us here in our community about your experience with the Xfinity Mobile Trade-In Promotion, @user_0ophh5. I'm sorry it didn't go as smoothly as it should've. We'd be happy to review the notes and the account to see how we may help. Please send us a Direct Message with your full name and complete service address. We look forward to your DM.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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user_0ophh5
Visitor
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2 Messages
24 days ago
After posting here I was asked to DM support here on the forum. They assigned someone from corporate and they did resolve my issue and eventually credit my account. I learned from my mistake and went in store when I upgraded my son’s phone and the appropriate promotional credit was applied without any issues.
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