Visitor
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3 Messages
Trade in devices
I have upgraded my iPhones with 2 trade-ins. and I input all the conditions when doing the trade in online. They both got accepted. Now one is credited, but the other one gets returned to me without any explanation. The phone condition is similar to the one and I gave the true answer to all the questions asked at time of trade in
XfinityThomasC
Official Employee
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3.5K Messages
1 hour ago
Hello @user_db7v7o Thanks for reaching out to us on the forums! We can with your trade-in concern. I noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Since you already sent a DM, we will continue to assist you there!
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