Trade in devices

I have upgraded my iPhones with 2 trade-ins. and I input all the conditions when doing the trade in online. They both got accepted. Now one is credited, but the other one gets returned to me without any explanation. The phone condition is similar to the one and I gave the true answer to all the questions asked at time of trade in

Responses

Oldest First

Selected Oldest First

XfinityThomasC

Official Employee

•

3.6K Messages

1 month ago

Hello @user_db7v7o Thanks for reaching out to us on the forums! We can with your trade-in concern. I noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Since you already sent a DM, we will continue to assist you there!

1

0

U

user_db7v7o

Visitor

•

5 Messages

Sorry about it because I am not aware that guideline. Will I get assisted here?

Like

Reply

28 days ago

0

U

user_db7v7o

Visitor

•

5 Messages

27 days ago

Will someone assist me with the issue?

1

0

XfinityChristy

Official Employee

•

3K Messages

user_db7v7o Hello and thank you for reaching out via our Xfinity Community Forums. I would be happy to assist with your concern regarding the iPhone that was returned. To get started, please send a direct message with your full name, and address. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "Start new conversation" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

26 days ago

0

Devices

user_db7v7o

Trade in devices

XfinityThomasC

user_db7v7o

user_db7v7o

XfinityChristy

New to the Community?