Contributor
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48 Messages
trade in credit
I sent a trade in and of course USPS hasn't delivered it after having it for 15 days. My date has already passed so will Xfinity still give me credit, or will they send my phone back once they receive it?
Contributor
•
48 Messages
I sent a trade in and of course USPS hasn't delivered it after having it for 15 days. My date has already passed so will Xfinity still give me credit, or will they send my phone back once they receive it?
XfinityAmira
Official Employee
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4.5K Messages
15 days ago
Hi tjm28! Thanks for visiting our Xfinity Forum. We value you as a customer, and I am sorry to hear your Trade-in device has not been successfully delivered. My team is here to support you and would be more than happy to help. So that we can better assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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