Trade in credit not being applied.

Hi,

Like many other costumers on this forum and others I am not receiving the credit for my phone. If any Xfinity employee is on here please reach out so that I can hopefully get actually resolution. I have spoken with 5-6 people through the app which is less than helpful every time. The last 2 times have both been the same brush off “give it 2-3 day” THIS WAS 3 WEEKS AGO and agin today. I’m tired of having to chat in to just receive a temporary credit each month, I did not agree to having to ask every week for the credit!

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XfinityThomasA

Official Employee

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3K Messages

8 hours ago

user_mdy2ch - Hello! Thank you for your feedback and joining the Xfinity Forums community for help. You've reached the right place. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

- XfinityThomasA

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user_mdy2ch

Trade in credit not being applied.

XfinityThomasA

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