Wednesday, June 5th, 2024 7:26 AM

Trade in credit never applied

My trade in credits never got applied. In October I have trade in two iPhones. And in December I received an email says one of my phone’s trade in credit got cancelled. So I called in to ask the agent to get me the credits. And recently I checked my billing statements that the trade in credit for both of my phones never have applied. Can you please refund me the overpay I have paid. 

Official Employee


1.2K Messages

1 month ago

Hello and welcome to Comcast @user_ln02fu. I am sorry to hear that your trade in credits did not get applied. You have reached the right team and we are happy to take a look at your mobile concerns. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

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