Visitor
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1 Message
Trade in credit issue
Traded in iPhone back in November of 2025 and never received trade in credit of $600 that was promised have called customer service multiple times and always promised that it was being fixed or someone will follow back up and it never happens. The phone now has less the 600 due to be paid off and I’m owed more than that in credits. Also been told multiple different answers as to what happened with the traded in some say it was never received and some agents say that it was received and I will receive credit shortly but each time I call they have no record of previous conversation for where everything was left off. I probably have 10+ hours in phone calls to resolve at this point and I’m just over trying to get everything resolved.
XfinityDuron
Official Employee
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1.1K Messages
8 hours ago
Hello @user_22y3ko, I really hate to hear about your mobile phone concerns. I will be more than happy to assist. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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