Visitor
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1 Message
Trade in credit cannot apply
I traded in my old iPhones in September, shipped my old phones back for 1100$ credit for my two lines. Since I shipped my iPhones, I made over 10 phone calls to Xfinity agents, just to ask when the credit can be applied to my bill. All they told me is to ask me to wait and the credit will apply after a few months. After over 3 months, when I called again, they told me I CANNOT get credit because my plan somehow downgraded to unlimited for 2 days, before I called the agent to set my plan back to premium again. And they refuse to provide me the monthly credit anymore.
As a platinum customer of Xfinity, I'm really disappointed with the trade-in process, and the agents are full of lies, and very few can solve the problem with professionalism.
I just posted here to ask if anyone is capable enough to help me solve the problem.
XfinityAbby
Official Employee
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544 Messages
13 hours ago
Hello @user_4c5543, Thank you for reaching out on our Community Forum. It sounds like this has been frustrating, and we do not want that to be the case.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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