3 Messages
Trade in Credit cancelled
I sent in my iphone13 pro in October for trade in credit for iphone 12 pro. And in December I am received a email says my trade in credit is cancelled. I have track the package being returned is delivered. When I can have my trade in credit back? I have never experience something like this.
XfinityRichard
Official Employee
•
1K Messages
5 months ago
Hi there, @user_ln02fu I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get you taken care of. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?-Richard
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