Trade In Credit and Monthly billing credit

Hello,

I am writing to formally raise a concern regarding the trade-in credit I have not received due to my package being lost by USPS. According to tracking information, the package remains marked as “in transit” and appears to have been lost in Texas.

I recently switched my service from T-Mobile to Xfinity and purchased an iPhone 17 Pro by trading in my iPhone 16e. I shipped the trade-in device on October 10, and since October 15 there has been no movement reflected in the tracking details. Despite raising multiple support tickets, I have not received any meaningful assistance.

As a result, I have not received the $800 trade-in credit, nor am I receiving the $40 monthly promotional credit on my mobile bill. This experience has been extremely frustrating, particularly given the lack of effective customer support.

I would like clarification on who is responsible for resolving this issue. Additionally, I am aware of several other customers experiencing similar problems, which is quite concerning.

I respectfully request that this matter be investigated and resolved as soon as possible or I might have to take a legal action.