Trade in cancelled even after providing the old phone 3 months back

Hi there, @user_1j5k5t ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are having with your trade in and not getting your phone back. Please be assured you reached the right person to assist you. Can you please send me a ModMail https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your first and last name, along with your full service address so that I can assist you further.-Richard

I do apologize, no modmail, please send me a DM, so I can assist you further.

To send a direct message [private message]:

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