1 Message
Trade in cancelled even after providing the old phone 3 months back
Hi,
I had a trade in offer, and I provided my old I phone 13 pro max to the Xfinity store at below address. After 2 months of wait, I got a message that my trade in offer was cancelled. I do not know where my phone is. Called Xfinity store multiple times and even went to the Xfinity store multiple times but no one is able to help.
[Edited: "Personal Information"]
Xfinity Store:
8266 Commonwealth Dr, Eden Prairie, MN 55344
XfinityRichard
Official Employee
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1.6K Messages
2 days ago
Hi there, @user_1j5k5t ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are having with your trade in and not getting your phone back. Please be assured you reached the right person to assist you. Can you please send me a ModMail https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your first and last name, along with your full service address so that I can assist you further.-Richard
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XfinityRichard
Official Employee
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1.6K Messages
2 days ago
I do apologize, no modmail, please send me a DM, so I can assist you further.
To send a direct message [private message]:
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