Visitor
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1 Message
to upgrade my iphone 13 to an iphone 17
I have been a loyal customer with Comcast/Xfinity Internet for over 35 years and I have also been an Xfinity Mobile user for about 6 years. Within the last month I upgraded the Xfinity Mobile Plans for Four members of my family from "Shared" data to "Unlimited" data. I am interested in upgrading my iPhone 13 (from Xfinity Mobile) to a iPhone 17 model, but all they are offering me is $130 for my iPhone 13. T-Mobile and Verizon are offering New iPhone 17 phones if you switch to their company. Since I am already am a member of Xfinity Mobile (for 6 years) I cannot take advantage of getting an upgrade of my iPhone. This doesn't seem make sense. Is there anything that can be done to reduce the cost on a iPhone 17 (UPGRADE)?
XfinityMarshante
Official Employee
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625 Messages
20 hours ago
Hello @user_01y41z, thank you for taking the time to leave a post. Thank you for being a loyal Xfinity customer for over 35 years. That’s truly amazing, and we sincerely appreciate your continued trust in us. Regarding the trade-in credit, it’s provided through our partner Assurant, who supports our integrated device trade-in program as part of the purchase process. We’d be happy to review your account to see if there are any additional eligible promotions that could help reduce the cost of a new phone. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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