Visitor
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3 Messages
TIER 2 SUPPORT NEEDED!!! Pixel Watch 5 issues
Hello, I am having issues upgrading my pixel watch 3 which is already on my account. I have a pixel watch 5 which i am trying to upgrade to. It will not pass the IMEI verification to be able to add it so i can download the esim to the watch. The pixel watch 5 was purchased through google store because they offered a trade in value, while Xfinity wouldn't. I was assured that this would be able to be added to the "whitelist" for the IMEI and will work once this happens. I have tried everything suggested from XM reps and XM AI. Any help would be appreciated.
XfinityVianney
Official Employee
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2.9K Messages
22 days ago
I ask that you reach out privately, so we can cover the details of your watch and our next steps. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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