Visitor
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1 Message
Thiefs - Device [Edited]
[Edited: "Inflammatory"]
I upgraded my home internet, got offered a free ipad, accepted against my better judgement.
New ipad arrives, then Xfinity calls me and says that it was refurbished and I need to return it for a "replacement" along with a gift card for $100 for the inconvenience.
I returned the ipad via UPS shipping. Then the "replacement" ipad shows up.
Month later and I have bills for 2 devices, 2 payment plans, and 2 mobile lines.
For the past 3 months xfinity has refused to remove the returned device because "they can't find". So [Edited: "Language"] me right!?
I'm to the point of labeling them as fraud through my bank.
[Edited: "Inflammatory"] I will drop all their services at the first opportunity.
XfinityRaul
Official Employee
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2.3K Messages
14 days ago
@user_6cczq2 Thank you for making us aware of your billing concern regarding this iPad charge via Forums. I would be more than happy to help find a solution to this problem with you. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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