Visitor
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1 Message
They forgot the trade in
I just got the new iPhone 18 pro max and they forgot to add the trade in option and now the only solution is refuse the iPhone or return and I have to pay a return fee and wait AGAIN until October to get the phone just because they made a mistake ordering my phone in the store
XfinityTommy
Official Employee
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3.3K Messages
1 month ago
user_bu8ufo
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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