Hello user_yzujbm. I'm sorry that the phone was stolen. I'm sure this is putting a damper on staying connected.
If you have our Xfinity mobile care you can submit the theft here. This was a claim will be created for our peers to help with replacing the device.
If your phone was stolen during delivery, you would need to submit a police report to have a claim processed with our teams.
I hope this helps you submit the claim. Please let us know if there are any additional issues, or issues with receiving support from the claim process.
XfinityPaula
Official Employee
•
2.4K Messages
1 month ago
Hello user_yzujbm. I'm sorry that the phone was stolen. I'm sure this is putting a damper on staying connected.
If you have our Xfinity mobile care you can submit the theft here. This was a claim will be created for our peers to help with replacing the device.
If your phone was stolen during delivery, you would need to submit a police report to have a claim processed with our teams.
I hope this helps you submit the claim. Please let us know if there are any additional issues, or issues with receiving support from the claim process.
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