Visitor
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1 Message
Terrible experience. Xfinity had "technical issue" losing my promotion when exchanging device. Months of calling with every agent lying.
I signed up for the Iphone 16 Pro promotion back in April. The only reason I even upgraded was because of the promotion. It was applied to the White phone. I exchanged it (after confirming with Xfinity that I could do this within 14 days). Not only did they mess up and charge me for the exchanged phone outright and end up having to refund my credit card, but they [Edited: "Language"] the promotion too and it never transferred to my Black Iphone 16 pro.
For months I've been calling and every agent claims "it's fixed now". well it never has been fixed. Now today they denied a ticket saying they can't find the promotion.
What a scam.
XfinityAlfonso
Official Employee
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2K Messages
8 days ago
Hello user_xka0fu thank you so much for taking the time out of your day and reaching out here via our Xfinity forums. This is never the type of experience we'd want for you as our valued customer, and will do all we can to help and bring this to a full resolution for you. Since you've already been spekaing with us, we want to do a full account review to see where everything stands right now.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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