Visitor
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3 Messages
Terrible company!
The Xfinity reps do absolutely nothing but lie! So I upgraded my line to a 17 E and after careful research, yes I should have done this first, but I was moving too fast, I called in and wanted to cancel. The rep said I could not cancel, but I would have to get the phone and activate it and then call in and say I wanted to swap the device due to buyers remorse. He told me that there would be no additional charges and everything would be fine. Obviously it was not. I called in and chatted and was told three different things and there were three different charges by each rep…. not to mention two of the reps could not understand what I was saying, even though I was clear about the situation. They kept telling me that my line was not eligible for an upgrade because I just upgraded. That is not even what I said! And then they said oh you’re doing a trade-in so you will have to pay the balance after you trade in the device. What? Really?
Tried to speak to a supervisor but the rep kept saying that I would have to hold longer than 30 minutes so they would write my number down and have them call me back. I didn’t hear anything so I called in and asked to speak to a supervisor DIRECTLY but supposedly they were all too busy so they would call me back in less than 30 minutes. Of course I never heard anything back and when I chatted in again, they said that supervisors do not call customers.
Xfinity can give a [Edited - language] less about their customers, all they care about is the money that comes rolling in.
As soon as I get this ridiculous phone paid off I will be moving all of my lines and Internet somewhere else. It is not worth it to save a couple of dollars to stay with them.
XfinityAbel
Official Employee
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156 Messages
1 day ago
@user_vkqlkh, thanks for taking the time to post on our Xfinity Communities Forum page. I'd like to do everything I can to help with the issues you've had in returning the iPhone 17e. Please send a direct message including your full name and service address, and we can get started anytime.
How to Send Us a Direct Message:
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Frustrate_yes
Visitor
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1 Message
9 hours ago
I'll have to agree with this post. I have had 6 months of pure frustration with Xfinity Mobile and there doesn't appear to be any light at the end of the tunnel. I decided to upgrade my phone back in September, 2025 and brought my daughter into my account who was already an Xfinity Mobile customer. Well, this is where the whole nightmare started. They switched her to my account but gave her new phone a new phone number which is not what we wanted. In the process of trying to fix that they changed my number and then completely disconnected the both of us. After much headache I found an agent who helped us get our numbers back. After all of that, I have been told because of the number switch, my daughters trade in was not valid so no credit for that trade in which I was told to be $400. I was told by the agent that there's nothing they could do. This was Xfinity's mistake and I have to eat the loss!!!! Then, my phone that I traded in (iPhone 13 ProMax in excellent condition) which had an estimated trade in of $1000 has turned out to be only $200. It took me 6 months to be given that information just yesterday. I have yet to receive credits for my trade ins! What is wrong with Xfinity Mobile? Ive been a good customer for over 16 years and this is no way to be treated. No one in their right mind would want to do business with a company that treats their customers like this. Time to start reconsidering my options.
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