Terrible company!

The Xfinity reps do absolutely nothing but lie! So I upgraded my line to a 17 E and after careful research, yes I should have done this first, but I was moving too fast, I called in and wanted to cancel. The rep said I could not cancel, but I would have to get the phone and activate it and then call in and say I wanted to swap the device due to buyers remorse. He told me that there would be no additional charges and everything would be fine. Obviously it was not. I called in and chatted and was told three different things and there were three different charges by each rep…. not to mention two of the reps could not understand what I was saying, even though I was clear about the situation. They kept telling me that my line was not eligible for an upgrade because I just upgraded. That is not even what I said! And then they said oh you’re doing a trade-in so you will have to pay the balance after you trade in the device. What? Really?

Tried to speak to a supervisor but the rep kept saying that I would have to hold longer than 30 minutes so they would write my number down and have them call me back. I didn’t hear anything so I called in and asked to speak to a supervisor DIRECTLY but supposedly they were all too busy so they would call me back in less than 30 minutes. Of course I never heard anything back and when I chatted in again, they said that supervisors do not call customers.

Xfinity can give a [Edited - language] less about their customers, all they care about is the money that comes rolling in.

As soon as I get this ridiculous phone paid off I will be moving all of my lines and Internet somewhere else. It is not worth it to save a couple of dollars to stay with them.