Switching to new mobile provider

Hi there, @user_e8f6cd. Thanks for reaching our team on Forums regarding your porting inquiries. We're certainly sorry to see you go. Our Xfinity Mobile team can certainly help and explore options for new devices if you would like to explore that. However, each carrier might have different requirements and below is a list of some or all of the items that will be needed. In addition, you need to make sure to keep your service active until the porting process has been completed: 

• Telephone number being ported.
• Account number.
• PIN.
• Account holder's name.
• Billing address.
• Last four digits of the account holder's Social Security number (SSN).

Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

Thanks for the information!

I have talked to Xfinity chat and called and they told me if I needed a new phone I would not be able to get a new deal for an existing phone line and unfortunately I can't afford full price on 3 new phones and need the phone soon, as my screen has broken.