Visitor
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1 Message
Switching from an iPhone to Samsung
I currently have an iPhone 15 Pro. I bought an Unlocked Samsung Galaxy Z Flip7 and wanted to transfer my phone number to this new phone.
I tried to transfer and Xfinity's compatibility checker says that it's "Compatible but may be carrier locked", I tried going to Xfinity (Agent Chat) to see if there was anything they could do. They tried a few things and said that it wasn't working and to go to Samsung.
So I went to Samsung, gave them all of the devices info and they said, "No, Its is certified Factory Unlocked" as it has a U1 on the end of its Model number in the phone details and on the device box.
So I went back to Xfinity (Agent Chat) and they said that they could transfer over the number and after a while of waiting they said, "cool it should be all good to go just wait a couple minutes and the number will transfer over", sweet.
It's been about an hour and a half since and there has been no transfer of services. I have restarted both of my devices, reset both of their network and wifi/bluetooth settings then restarting again.
I just want to know if there is a possibility that it will actually take longer than the Agent said originally?
Is this something I should go into a physical store for?
Or do I just have to return this phone and buy one thru Xfinity.
I am okay with carrying around both phones should they randomly transfer the number.
I just want to use this Samsung as phone. So please any assistance would be appreciated!!
P.S. The Agent that I was working with both times that I used the Assistance Chat was SUPER sweet and very patience and professional! I just think I may be cursed to not use a Samsung..


XfinityJoe
Official Employee
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1.2K Messages
1 month ago
Good morning @user_tchm1 I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests over this platform.
You can reach the Xfinity Mobile team via any of the options below.
Text Message: 888-936-4968
Phone: 888-936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile
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