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Tuesday, December 16th, 2025 6:58 AM

Switching from an iPhone to Samsung

I currently have an iPhone 15 Pro. I bought an Unlocked Samsung Galaxy Z Flip7 and wanted to transfer my phone number to this new phone.

I tried to transfer and Xfinity's compatibility checker says that it's "Compatible but may be carrier locked", I tried going to Xfinity (Agent Chat) to see if there was anything they could do. They tried a few things and said that it wasn't working and to go to Samsung.

So I went to Samsung, gave them all of the devices info and they said, "No, Its is certified Factory Unlocked" as it has a U1 on the end of its Model number in the phone details and on the device box.

So I went back to Xfinity (Agent Chat) and they said that they could transfer over the number and after a while of waiting they said, "cool it should be all good to go just wait a couple minutes and the number will transfer over", sweet.

It's been about an hour and a half since and there has been no transfer of services. I have restarted both of my devices, reset both of their network and wifi/bluetooth settings then restarting again.

I just want to know if there is a possibility that it will actually take longer than the Agent said originally?

Is this something I should go into a physical store for?

Or do I just have to return this phone and buy one thru Xfinity.

I am okay with carrying around both phones should they randomly transfer the number.

I just want to use this Samsung as phone. So please any assistance would be appreciated!!

P.S. The Agent that I was working with both times that I used the Assistance Chat was SUPER sweet and very patience and professional! I just think I may be cursed to not use a Samsung..

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