Visitor
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1 Message
Switching eSIM number.
I have talked to 10 Xfinity customers service about switching phone numbers between both of my phone. I was told that I’m going to lose all the trade in with worth $1100 + $400 promotions if I decide to switch number between my wife phone and my phone. I have been with Xfinity for 20 years and they still trying to get every penny out of me. Very disappointed.
XfinityAldrik
Official Employee
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2.3K Messages
2 hours ago
Thank you for reaching out to us @user_7e4whr! It would appear part of the mobile promotion’s eligibility requirements may have been linked to trading in a device, starting a new mobile line, and/or porting a phone number from a different company. Could you please send our team a direct message with your full name and full address? We can certainly take a further look at the mobile account to see the promotion’s eligibility requirements. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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