Successfully Reactivated Number After Rep Inadvertently Deactivated Acct - Now Cannot Port Out Via SMS

Attempting to transfer mobile number from Xfinity to new carrier. Chat rep initially deactivated number and account. Account reinstated after in store visit and hours on phone.

When requesting security PIN for port out, SMS is never received on active line. Email affirming request for PIN is received. 

Actively losing mind, please advise.