Subject: Private Message – Mobile Billing Dispute and Escalation Request

Dear Xfinity Support,

I am following up on my public forum post regarding my Xfinity Mobile account issue and requesting executive-level review and intervention.

Here are the details:

• Mobile numbers involved: [Edited: "Personal Information"] and [Edited: "Personal Information"]
• Service issue: Poor signal quality led to cancellation
• Post-cancellation issue: Unexpected monthly charge of $36.91, linked to a promotional device/connection I was not adequately advised about
• Action taken: Disputed the charge, willing to return the device or make a reasonable payment
• Unfair escalation: Account was sent to collections despite unresolved dispute
• Current customer: I still actively use Xfinity Internet at my address below and have no issues with it

I request that the collection action be paused or withdrawn while this is reviewed. I am also open to resuming a line under improved terms if it helps resolve the issue.