Visitor
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3 Messages
Store offers deals then support won’t honor them
I switched from Verizon to Xfinity Mobile because I saw offers for a year free service. Now that I have the service, I am seeing offers for the iPhone 17 pro if I upgrade to their premium plan for $10 more a month. I have worked with 5 different support agents and they even switched my plan to the premium under the false premise of getting me the iPhone deal but every time when I go to check out they tell me something different. The offer expired, my phone is only worth $241 for trade in (my friend just traded in the exact same iPhone 14 Pro for the free iPhone 17 pro upgrade). If the offer expired why am I still seeing it every time I open the Xfinity app? I think if they are offering a deal they should honor it, I’m willing to pay the extra $10 a month and they gave the same deal to other customers. If I was going to pay $50 a month for the phone I would just go back to Verizon where the customer service was always able to help me with any issues. Verizon is offering me the full $1100 trade in for my phone. I think the Xfinity store just isn’t working right and the third party they rent for customer support doesn’t know what they’re doing. Definitely lost at least one customer today.
DreamSayerZ
Problem Solver
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911 Messages
17 hours ago
@user_13f96d The issue here is that you already have service and a promotion. This promo is primarily for new customers. Your only option here is to add a second unlimited line to your existing account, and purchase the new phone. Resulting in 2 active phones and lines on your account. You should read the "Pricing & other info" listed for the details. Unfortunately, you can't just pay $10 more a month to upgrade to premium, and add a new phone to an existing Xfinity Mobile plan/line.
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