Visitor
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1 Message
Stolen phone
I'm trying to get released from the payments I'm making on two iPhone 17pro's that I had stolen through a scam. I was contacted by someone falsely claiming to be with Xfinity who told me the new iPhone's 17pros were defective and needed to be returned. Something didn't sound right so I asked "how do I know that your from XFinity. He was able to give me the numbers on the shipping labels on the box. So I thought it was legitimate. He sent me to FedX and while I had him on the phone they printed a label for the address he gave them. That was fraudulent. I filed a police report, a FedX report and one with Xfinity in my local store here in Colorado Springs, CO. It was investigated by the police with no result and FedX with no result and both closed the case's. So Xfinity issued new phones. My account with Xfinity is under [Edited: "Personal Information"]. The numbers of the two phone's that were stolen are [Edited: "Personal Information"]. My local store provided the IMEI # for each phone [Edited: "Personal Information"]silver and [Edited: "Personal Information"] blue. I'm hoping that you would graciously release me from this obligation. Thank you for your consideration. [Edited: "Personal Information"]
XfinitySeth
Official Employee
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1.2K Messages
11 hours ago
Hello user_nztbxs, and thank you for taking the time to share your recent experiences with us here in our community! I know how frustrating it is to misled by fraudulent parties from my own experiences, so I'd like to help you with this however we can 👍 If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we can start reviewing things further from there.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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