Stolen Phone

I ordered a new iPhone 17, and it was stolen by the carrier (FedEx). On the day it was marked as delivered—requiring a signature—I was handed an empty box. Xfinity filed a claim, but I feel like I’m the one being punished. I still haven’t received a refund, and they’re requiring me to file a police report and provide photos and videos. It’s been over two weeks, and I don’t believe I should be responsible for an issue caused by their carrier. I requested a refund and asked to purchase the phone in-store instead, but I haven’t received the refund, and I’m unable to buy a new phone because the claim is still open.