Still have not recieved trade-in credit and no longer can look at status of my trade-in.

Hello @user_9kswfv thank you for reaching out to us on our community forum. I would be happy to take a look at the progress of your Trade in. Please send us a direct message with your full name and service address. 

To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message