Still have not been contacted , issues going on 10 days!!!!!!

I am following up because I still have not been contacted by the appropriate Xfinity executive support representative regarding ticket [Edited: "Personal Information"].

I was specifically told that I would be contacted within 24–48 business hours. That timeframe has passed, and despite my follow-up, I still have not received the promised call.

At this point, I do not need additional troubleshooting or to be transferred between departments. I need the appropriate executive support representative to contact me directly so we can resolve the remaining issues, including the Apple Watch return and activation issue, the associated account/line concerns, and the unresolved 2 Gig Internet representation.

This is especially frustrating because I have already spent an unreasonable amount of time dealing with issues created during the upgrade process. The previous mobile-line issue was ultimately resolved within approximately five minutes once an appropriate escalation representative actually contacted me.

For reference, my previous FCC complaint was [Edited: "Personal Information"]. Please review that history along with the current Executive Support ticket [Edited: "Personal Information"].

Please have the appropriate executive support representative contact me directly. My phone number ends in [Edited: "Personal Information"].

I would appreciate this being escalated rather than receiving another general response that the matter is still being worked on.