Still don't have a resolution to my issue

I have been a customer for a long time and I am disabled and on a fixed income and I have been trying to get help with lowering my bill unfortunately every time I have called I am seriously not listened to and it seems that the agent is only trying to sell me mobile service no matter how many times I have declined.  Well I have had it i once again made a 200 dollar payment  and not even 5 minutes my service was disconnected and I was told i  needed to pay another 65 dollars to restore my service when I literally was told not but 5 minutes before I would be ok set up a payment arrangement and now I am being told i need to pay 65 dollars before my service is restored  I am furious I can't believe this already.  I hear T-MOBILE has good internet i mite switch