1 Message
Status Not Updating On My Device Trade In
Switched to Xfinity Mobile after hearing good things about it from friends in terms of service and prices. My wife and I took advantage of the Black Friday deal to trade in our older devices for iPhone 16 Pros. After receiving the iPhone 16s we used the shipping labels provided to us by Xfinity to ship our devices out in their original boxes. My wife's device having a $1000 trade in value and my device having a $520 trade in value.
They both shipped out on December 6th. My wife's device was marked as delivered as of December 12 and my device still appears to be in transit in the USPS.
The trade in status on both devices still say they haven't even been shipped yet and the deadline for them to be received is December 22nd. I'm hoping to get some help here before I end up running into the headaches eveyone else here is having with their trade ins since trying to get support on via the mobile app is non existent. I at least want to know what's going with my wifes device since it was marked as delivered last week.
XfinityShawn
Official Employee
•
1.2K Messages
2 months ago
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