Sorry, looks like we are having technical difficulties - Thats the message I get while adding to cart

Trying to upgrade phone, as I work through the screens everything is fine, until I try to 'add to cart' - I get this message: Sorry, looks like we are having technical difficulties.

I tried all day yesterday, and this morning, still getting the same error.

Can you advise?

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user_76kfns

1 Message

5 months ago

Yes this has been happening to me too. Been trying to buy a new phone for the past 4 days...it's crazy!

3

@user_76kfns Welcome to our community forum! Thank you for bringing this to our attention so we can help you get a new phone :). What troubleshooting steps have you tried so far? Have you tried clearing cache and cookies in your browser? Are you noticing the issue on more than one browser? Have you tried the order using another device?

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5 months ago

0

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user_atcer1

Visitor

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1 Message

I've tried this on even different devices. Same issue.

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5 months ago

0

XfinityDilary

Official Employee

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2.6K Messages

user_atcer1 I'm sorry to hear you're experiencing a similar issue. Are you trying to upgrade or buy a new phone as well?

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5 months ago

0

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user_6taimc

3 Messages

5 months ago

Same, trying to upgrade 4 lines... Interestingly, we were also adding a new line of service and as long as we weren't trying to trade-in to receive the promotion, it was fine and let us order.

0

XfinityJosephA

Official Employee

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1.9K Messages

5 months ago

user_i9sahk feel free to send us a direct message so we can help you add or changer your services. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.

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user_6taimc

3 Messages

Sadly, the direct messages / chat support is even more useless than the broken website at the moment. I guess we'll have to look into another mobile phone service provider in the longer term that actaully has functioning support. Calling 1-800 numbers or visiting a physical store to complete a simple purchase/upgrade is so 2015.

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5 months ago

XfinityAbby

Official Employee

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440 Messages

Hello, @user_6taimc I am sorry to hear you have had so much trouble getting through. I would love to help you resolve this. I see you were invited to send a direct message. Please send us a direct message so we can help you get this resolved.

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5 months ago

0

stcynthia

Regular Visitor

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9 Messages

I'm having the same problem, what's the fix?

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5 months ago

0

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user_b79j5v

Visitor

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1 Message

Any update? This issue is till ongoing?

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4 months ago

0

XfinityRaul

Official Employee

•

2.2K Messages

Hello, @user_b79j5v. We haven't received an update if this is still ongoing. Have you tried to place an order recently?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

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user_mok2kc

Visitor

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1 Message

5 days ago

It's still going on today. I've tried multiple times, different browsers. Same error. Very frustrating.

0

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user_yp845s

Visitor

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1 Message

3 days ago

Same. Multiple devices, Multiple browsers, cannot upgrade.

1

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XfinityAmandaB

Official Employee

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2.5K Messages

user_yp845s Thank you for letting us know you are running into this error when trying to place your order online. I have found that this can be due to a login issue if you are already a customer, or the cookies. When first visiting, make sure you set your cookie preferences to ensure pages load correctly as you navigate through the order process. If the pop-up does not prompt you to make a selection, you can scroll all the way to the bottom of Xfinity.com to find the preferences link. From there, make sure you are logged in using a device connected to your home network, if possible, and as the primary user or account manager.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

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13 hours ago

0

Devices

user_i9sahk

Sorry, looks like we are having technical difficulties - Thats the message I get while adding to cart

user_76kfns

XfinityEmilyB

user_atcer1

XfinityDilary

user_6taimc

XfinityJosephA

user_6taimc

XfinityAbby

stcynthia

user_b79j5v

XfinityRaul

user_mok2kc

user_yp845s

XfinityAmandaB

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