Sorry, looks like we are having technical difficulties - Thats the message I get while adding to cart

@user_76kfns Welcome to our community forum! Thank you for bringing this to our attention so we can help you get a new phone :). What troubleshooting steps have you tried so far? Have you tried clearing cache and cookies in your browser? Are you noticing the issue on more than one browser? Have you tried the order using another device? 

I've tried this on even different devices. Same issue.

Sadly, the direct messages / chat support is even more useless than the broken website at the moment. I guess we'll have to look into another mobile phone service provider in the longer term that actaully has functioning support. Calling 1-800 numbers or visiting a physical store to complete a simple purchase/upgrade is so 2015.

Hello, @user_6taimc I am sorry to hear you have had so much trouble getting through. I would love to help you resolve this. I see you were invited to send a direct message. Please send us a direct message so we can help you get this resolved. 

I'm having the same problem, what's the fix?

Any update? This issue is till ongoing?

Hello, @user_b79j5v. We haven't received an update if this is still ongoing. Have you tried to place an order recently?

Still ongoing. Trying to upgrade my phone, and change my internet plan. “Technical difficulties” on both screens, so not isolated to just mobile. Chat agent said someone from “research and development” would reach out to me email today, received no email. No one from R&D would reach out to me for this anyway. It’s always something with Xfi, thankfully Fiber is coming to our area next month because I’m likely hopping ship. My bill has gone from $60 a month to $160 a month in a year, wild. 

@user_8e7246​ yep no one got back to me as promised by the rep. He also told me I could go into a store (I don’t live near one) for a “special deal” but he couldn’t give me this special deal online or even tell me what it was lol. I download the transcripts every time I chat with them because they say the craziest stuff. And yes, as soon as Fiber comes I’m probably hopping ship.

@user_8e7246

Thanks for reaching out to us we do apologize for any inconvenience you're having placing an order for the upgrade. Have you tried clearing your cookies and caches on your device or going through  through the Xfinity app to see if the app to see if you can order the upgrade

@user_ca2906 I would be more than happy to help resolve this error message you're getting. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own?

I need help as well, Sorry, looks like we are having technical difficulties is the error I am getting trying to buy a phone from you guys.

I cleared my entire browser history and cache. Uninstalled chrome. Restarted computer, reinstalled chrome and tried ordering a phone from a logged in administrator account, no help still same “Technical Difficulties “ error.

then I used a brand new computer that had never been turned on . Same problem again. 

@XfinityPeterH​ I have been having this isue for two days while trying to upgrade my phone. Tried on two computers on three web browsers. Chrome, Brave andEdge. Also tried from xfinity app on my phone. I get the same technical difficulties message at checkout on all. Is there a fix to this? I tried ordering in chat but was not comfortable giving my social security # to confirm my identity. How can I get my phone upgraded? Are they able to do the preorder in store for the iphone 17?

I am still having issues, and I called a few times nobody seems to know what's going on. Is my account flagged or what? I may need to cancel my service and move on to a different carrier at this point...

Hello, @user_3nyz9f thank you for reaching out over Xfinity Forums. I'd hate to see you have to go with another provider, and wanted to see if you're still having issues trying to upgrade your phone. Please follow up at your convenience, if you're still experiencing issues I'd like to look into this further for you. 

@XfinityJustinC​ y’all are great at replying to comments but the problem still remains. Thanks for trying to help but your corporation does nothing to fix anything that we are struggling with.

@user_ca2906 We definitely do not want to lose you as a customer, and we would be happy to help you get the order completed. We truly appreciate you being in the Xfinity family. If you can, please send us a Direct Message with your full name and your full address.

@XfinityJustinC​ Hello JustinC, Yes. I am still having issues ordering can you help me please??

Hello @user_13c1aa just following up on this, are you still experiencing this concern? 

Good afternoon user_sv8qtk. I can certainly understand the frustration if you are trying to upgrade and encountering issues. I would be happy to assist you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

@user_mm9mfl Thanks for adding to the post. We recommend trying it on a different computer to be sure it provides a fresh page to complete the order. 

I believe this as well, Seems like is all planned to upsell and to cause people to make mistakes in the process...