Sorry, looks like we are having technical difficulties - Thats the message I get while adding to cart

Trying to upgrade phone, as I work through the screens everything is fine, until I try to 'add to cart' - I get this message: Sorry, looks like we are having technical difficulties.

I tried all day yesterday, and this morning, still getting the same error.

Can you advise?

Responses

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user_76kfns

1 Message

3 days ago

Yes this has been happening to me too. Been trying to buy a new phone for the past 4 days...it's crazy!

2

@user_76kfns Welcome to our community forum! Thank you for bringing this to our attention so we can help you get a new phone :). What troubleshooting steps have you tried so far? Have you tried clearing cache and cookies in your browser? Are you noticing the issue on more than one browser? Have you tried the order using another device?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

0

U

user_atcer1

1 Message

I've tried this on even different devices. Same issue.

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1 day ago

0

U

user_6taimc

2 Messages

2 days ago

Same, trying to upgrade 4 lines... Interestingly, we were also adding a new line of service and as long as we weren't trying to trade-in to receive the promotion, it was fine and let us order.

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XfinityJosephA

Official Employee

•

1.7K Messages

2 days ago

user_i9sahk feel free to send us a direct message so we can help you add or changer your services. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.

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user_6taimc

2 Messages

Sadly, the direct messages / chat support is even more useless than the broken website at the moment. I guess we'll have to look into another mobile phone service provider in the longer term that actaully has functioning support. Calling 1-800 numbers or visiting a physical store to complete a simple purchase/upgrade is so 2015.

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1 day ago

Devices

user_i9sahk

Sorry, looks like we are having technical difficulties - Thats the message I get while adding to cart

user_76kfns

XfinityEmilyB

user_atcer1

user_6taimc

XfinityJosephA

user_6taimc

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