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user_i9sahk
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Friday, April 11th, 2025 1:37 PM

Sorry, looks like we are having technical difficulties - Thats the message I get while adding to cart

Trying to upgrade phone, as I work through the screens everything is fine, until I try to 'add to cart' - I get this message:  Sorry, looks like we are having technical difficulties.

I tried all day yesterday, and this morning, still getting the same error.  

Can you advise?

Question

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Updated 

14 days ago

76

3

user_76kfns

1 Message

19 days ago

Yes this has been happening to me too. Been trying to buy a new phone for the past 4 days...it's crazy!

3

XfinityEmilyB

Official Employee

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2K Messages

@user_76kfns Welcome to our community forum! Thank you for bringing this to our attention so we can help you get a new phone :). What troubleshooting steps have you tried so far? Have you tried clearing cache and cookies in your browser? Are you noticing the issue on more than one browser? Have you tried the order using another device? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 days ago

0

user_atcer1

1 Message

I've tried this on even different devices. Same issue.

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16 days ago

0

XfinityDilary

Official Employee

 • 

2.2K Messages

 

user_atcer1 I'm sorry to hear you're experiencing a similar issue. Are you trying to upgrade or buy a new phone as well? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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14 days ago

0

user_6taimc

3 Messages

17 days ago

Same, trying to upgrade 4 lines... Interestingly, we were also adding a new line of service and as long as we weren't trying to trade-in to receive the promotion, it was fine and let us order. 

0

XfinityJosephA

Official Employee

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1.7K Messages

17 days ago

user_i9sahk feel free to send us a direct message so we can help you add or changer your services. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. 

3

0

user_6taimc

3 Messages

Sadly, the direct messages / chat support is even more useless than the broken website at the moment. I guess we'll have to look into another mobile phone service provider in the longer term that actaully has functioning support. Calling 1-800 numbers or visiting a physical store to complete a simple purchase/upgrade is so 2015.

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17 days ago

XfinityAbby

Official Employee

 • 

97 Messages

Hello, @user_6taimc I am sorry to hear you have had so much trouble getting through. I would love to help you resolve this. I see you were invited to send a direct message. Please send us a direct message so we can help you get this resolved. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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15 days ago

0

stcynthia

Regular Visitor

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7 Messages

I'm having the same problem, what's the fix?

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14 days ago

0

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