Visitor
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1 Message
Smartwatch Promo Code
Been on customer support for over 4 hours trying to just get the promo code that was offered for 300 off a smartwatch. My rewards page shows the code has expired on Feb 24 but the promo goes until march 5th. Support submitted a ticket yesterday, I received response with new promo code and date of expiration of march 5th. Went to use it and it says expired. Been on phone for 3 hrs and been given the go around. This is ridiculous. Might just cancel all services from Xfinity over this
XfinityRay
Official Employee
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3.7K Messages
1 hour ago
Hi there, @user_4spw70! Thank you for reaching out about the smartwatch Reward. That is an awesome deal and we want it to work for you. I apologize it is giving you trouble and understand that is frustrating to have happen. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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