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user_7c2dqg
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Thursday, January 29th, 2026 6:16 PM

smart watch stuck in activation

I have an apple watch that is in "pending activation".  Xfinity can do nothing with my account until this wtach is activated.  We have had watch for 18 months, been using and paying for said watch, however it is "locked" in pending activation.  Local store cannot help and the Xfinity Mobile Executive Resolutions person, assigned to my case, wont return calls or emails.

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12 hours ago

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XfinityGabriel

Official Employee

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12 hours ago

 

user_7c2dqg, Hi there! Thanks for taking the time to reach out. I can understand the inconvenience caused by that Apple Watch being in pending activation status for 18 months. You've come to the right place. Over social media, we are a team of experts dedicated to resolving Xfinity Mobile concerns. We are happy to check on what's going on with that case. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

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