Smart watch promo code

Hi Xfinity Support,

I am reaching out regarding a $300 off a smartwatch Xfinity Reward that I claimed but never used. My rewards dashboard currently shows the reward as 'Redeemed,' but it actually just expired without being applied to a purchase.

Could you please escalate this to a Tier 2 agent or a supervisor? If you check my Xfinity Mobile account history, you will see that no smartwatch was ever bought or activated using this code. Since the system marked it redeemed purely due to expiration, I am requesting that a new code be issued or a manual $300 credit be noted on my account so I can complete my purchase. Thank you!