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user_vr8siw
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08/27/2026 1:37 PM

SIM unlock

I cannot get through to Xfinity to speak to an agent. The AI asssistant always says no one is available. I was working to get my phone unlocked and received an email that the issue was handled and closed but my SIM is still locked. How do you resolve this? 

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23 days ago

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XfinityEricB

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23 days ago

 

user_vr8siw Thanks for reaching out for help with the SIM unlock concern. To confirm the device itself is now unlocked, but your SIM card is still locked with another carrier correct? Did the new provider provide any information on providing you with a new SIM at any point? What is the device you are using the SIM card it that is currently locked?

 

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