Visitor
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1 Message
sim lock
I have tried to talk to Xfinity over the phone the total amount of time I stay on the phone almost 10 hours my phone is unlocked but it sim locked if I don’t get this fixed I am reporting it to credit bureau
Visitor
•
1 Message
I have tried to talk to Xfinity over the phone the total amount of time I stay on the phone almost 10 hours my phone is unlocked but it sim locked if I don’t get this fixed I am reporting it to credit bureau
XfinitySeth
Official Employee
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1.5K Messages
3 days ago
Howdy user_jq9012 👋 I know how crucial it is for you to have a device unlocked and free to move around to other carriers, so I appreciate you coming to us for help. To unlock an Xfinity Mobile device, it must have been active for at least 60 days, and the device itself must be paid in full. The unlock request can be made by the primary user, account holder, or authorized users.
Are you the original owner of the device and is it currently paid off? For more information on unlocking your Xfinity Mobile device, please check out xfinity.com/support/articles/eligible-to-unlock-phone 👍
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