2 Messages
Sim Lock Issue
Good morning! I paid off my iPhone 15 yesterday morning in the amount of $172.97. After speaking with a chat agent, I was told the unlock request was placed and would completed within 24 hours. That was yesterday around 8 AM EST and it is currently 10:30 PM EST, my phone still says it is sim locked. May anyone assist with getting this fixed so that my phone is no longer sim locked? Thanks so much!
DreamSayerZ
Problem Solver
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911 Messages
1 day ago
@user_0o8hn6 Hopefully your phone is unlocked now. If not, try powering it off, and back on.
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XfinityJamesC
Official Employee
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2.6K Messages
2 hours ago
Greetings, @user_0o8hn6! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about this SIM lock issue, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Please let us know if your phone is still locked, and we will ensure you are taken care of.
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