Sim card

I'm thoroughly [Edited: "Language"]!!. Yesterday 2/16 I spent a considerable time(1.5 hours+) to setup an exception for my sister to pickup a SIM card from a store near my sister's location due to an emergency. As per  Lawrence with Xfinity mobile, he added my sister as a user on the account and an invite was sent to her to complete the process. This would have enabled my sister to verify the account successfully.

However, when she went to the 8153 Honeygo Blvd location, the representatives did not even attempt to assist her "due to security reasons" even though there should have been detailed notations to reference the urgent request to make an exception.

I'm super [Edited: "Language"] because while I understand "security precautions" there's always a way to make secure exceptions without compromising the account. I had even asked that the store call me should they need to verify the account further.

I wasted time setting this up so my sister a D.V survivor can get immediate access to a phone. 

Additionally, COMCAST rebranding is obviously a complete failure. Customer Service is still terrible and non existent!!

1400% Uber [Edited: "Language"] customer!!