Visitor
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1 Message
Sim card replacement
I talked to someone over a week ago trying to set up my now mobile phone
We found out the sim card is corrupt and was told a new one could be sent to my home. That was a week ago and nothing. I can not talk to a live human being.
If you could help me I would greatly appreciate it you are my last resort. I do not have a way to get to a store.
XfinityBenny
Official Employee
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1.2K Messages
16 days ago
@Saraphins2746 Thanks for adding a post. We can help escalate this. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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